Re-design: HealthHub

date. September - October 2022

project type. Group

objective. Improve the interface and overall user experience

role. UI/UX Designer

A group project done in my second year where we were tasked to create a UX-based solution for an existing product with a Digital presence in Singapore. We decided to choose HealthHub as we felt that the old layout could be improved.

Layout shown was only meant for school work and not for public use.

Prototype Link

#1. About HealthHub

HealthHub is the national platform for digital health that can be conveniently accessed by Singapore residents via the online portal or mobile application to:

View evidence-based health and wellness information,
Access health records for self and loved ones, and
Perform transactions across public healthcare clusters such as appointments, bill payments and refilling of medication.

Target Audience

Individuals (21 years and above)
Parents with young children
Caregivers and caretakers

Value Proposition

“HealthHub is a one-stop health information and services web portal and mobile application that empowers citizens to take charge of their health and that of their loved ones. Moving beyond healthcare to health, this Smart Health initiative equips citizens with information on medical conditions, medical listings and secure access to health records at their fingertips.” - IHiS

Problem Statement

We need to improve the UI of the app and make it more user-friendly to users of all ages so that they will be more encouraged to use the app.

#2. Survey Insights

Based on the survey results, we found out that the HealthHub app's ease of use is above average. This could be due to:

Familiarity with the layout/UI the more they use the app
Using the app for 1 thing would mean they don't have to navigate the menus

Issues Faced

Navigation is hard
- Too many categories and steps to take when using the app
Managing appointments is troublesome
- Booking appointments becomes a hassle and sometimes end up using the web version instead
- Cannot reschedule appointments

Improvements

Simpler, less complicated UI for their menus
Personalisation
- See appointment booking first
- one click recurring appointment scheduling for frequent users
Notifications and reminders

#3. Competitor Research

We did research on HealthHub's app competitors and decided to use SingHealth Buddy to do a heuristics evaluation on both apps.

1/13

HealthHub

1/9

SingHealth Buddy

#4. Understanding the Users

Based on the survey results, we created 3 personas to represent the different user types who use HealthHub. This helps us to further identify the pain points and user goals of each persona.